Privacy Policy

Techhind Private Limited

Effective Date: 01 January 2026•Last Updated: 29 March 2026

Techhind Private Limited ("Techhind", "we", "our", or "us") is committed to protecting personal information and ensuring transparency in how data is collected, processed, stored, and shared through our website, ERP platform, CRM software, and integrations with third-party services including Meta platforms (Facebook and Instagram).

This Privacy Policy explains how we comply with the Digital Personal Data Protection Act, 2023 (India) and Meta Platform Terms & Developer Policies.

1. Our Role & Scope

Techhind provides enterprise software infrastructure including ERP, CRM, workflow automation systems, and marketing integrations.

Our platform integrates with:

  • Meta Lead Ads APIs (Facebook & Instagram)
  • WhatsApp Business API
  • Email communication services
  • Secure cloud infrastructure providers

Data Fiduciary vs Data Processor

Techhind acts as:

Data Processor

When processing personal data on behalf of client businesses using our ERP/CRM platform.

Data Fiduciary

When collecting personal information directly through:

  • website contact forms
  • demo requests
  • onboarding registrations
  • support requests

2. Information We Collect

We collect only the minimum data necessary to operate our services.

Account Information

Includes:

  • Name
  • Email address
  • Phone number
  • Company name
  • Designation
  • Encrypted login credentials

Business Operational Data

Provided by client organizations:

  • employee records
  • workflow configurations
  • CRM entries
  • operational metadata

Meta Lead Ads Data

When connected via Meta APIs, we receive lead information submitted voluntarily by users through Facebook or Instagram Lead Ads forms:

  • Name
  • Phone number
  • Email address
  • Location
  • Custom responses defined by advertisers

This data belongs to the respective advertiser/client business.

3. Purpose of Processing

We process personal data only for legitimate business purposes including:

  • delivering ERP and CRM services
  • synchronizing Meta Lead Ads with client dashboards
  • enabling WhatsApp and email notifications
  • improving platform functionality
  • maintaining infrastructure security
  • preventing unauthorized access and fraud

We do not use Meta Lead data for independent advertising or profiling.

4. Meta Platform & Third-Party Integrations

In compliance with Meta Platform Terms:

  • Lead data is processed only for the advertiser/client that owns the ad account
  • Techhind does not sell or reuse Meta Lead data
  • Data is encrypted during transmission via secure APIs (SSL/TLS)
  • Access is restricted using role-based permissions

Meta users requesting deletion of their Lead Ads data may contact:

privacy@techhind.in

5. Legal Basis of Processing (DPDP Act 2023)

Techhind processes personal data based on:

  • consent provided by users through Lead Ads or website forms
  • contractual necessity with client organizations
  • compliance with applicable legal obligations
  • legitimate business interests related to platform security and operations

6. Data Ownership & Retention

Client organizations retain full ownership of their customer lead data.

Techhind retains data:

  • during active subscription periods
  • as required under applicable laws
  • until deletion is requested by authorized clients

Clients may delete their stored data at any time through platform controls.

7. Data Security Measures

We implement industry-standard security safeguards including:

  • encryption in transit and at rest
  • access control policies
  • authentication safeguards
  • infrastructure monitoring
  • periodic internal security reviews

8. Cross-Border Data Transfers

Some infrastructure providers used by Techhind may process data outside India.

Whenever cross-border transfers occur, we ensure:

  • contractual safeguards
  • secure infrastructure providers
  • compliance with DPDP Act requirements

9. Sub-Processors & Infrastructure Providers

Techhind may engage trusted infrastructure vendors including:

  • cloud hosting providers
  • email delivery services
  • Meta platform integrations
  • WhatsApp Business API providers

These vendors process data only under contractual confidentiality and security obligations.

10. User Rights Under DPDP Act 2023

Users have the right to:

  • request access to their data
  • request correction
  • request deletion
  • withdraw consent where applicable

Meta Lead Ads users may request deletion by contacting:

privacy@techhind.in

Requests are processed within statutory timelines.

11. Children's Data Policy

Techhind services are not intended for individuals under 18 years of age.

We do not knowingly collect children's personal data.

If such data is identified, it will be deleted promptly.

12. Data Breach Notification

In the event of a data security incident affecting personal data, Techhind will:

  • investigate immediately
  • notify affected parties where required
  • comply with applicable regulatory obligations

13. Grievance Redressal Officer

In accordance with the Digital Personal Data Protection Act, 2023:

Grievance Officer

Techhind Private Limited

Email: support@techhind.in

Address: Vijapur, Gujarat, India

14. Changes to This Policy

Techhind may update this Privacy Policy periodically to reflect:

  • legal updates
  • infrastructure changes
  • Meta platform policy updates
  • service improvements

Updates will be published on our website.

15. Contact Information

For privacy-related concerns:

Techhind Private Limited

Website: www.techhind.in

Email: privacy@techhind.in