Data Deletion Instructions

1. Scope of This Page

This Data Deletion Instructions page applies to personal information collected through:

• Facebook Lead Ads
• Instagram Lead Ads
• Techhind CRM platform
• Techhind ERP platform
• website contact forms
• demo request submissions
• WhatsApp Business integrations (where applicable)

2. Data Collected via Facebook & Instagram Lead Ads

Techhind acts primarily as a technology service provider (Data Processor) for businesses using our CRM platform.

When users submit their information through Facebook or Instagram Lead Ads:

• the data is collected by the advertiser (our client)
• the data is securely transferred to Techhind CRM via Meta APIs
• Techhind processes this data only on behalf of the advertiser

Techhind does not sell or reuse Lead Ads data for independent marketing purposes.

3. How to Request Data Deletion

If you submitted your personal information through a Facebook or Instagram Lead Ad powered by Techhind-integrated systems, you may request deletion by contacting:

Please include:

• your full name
• email address or phone number used in the Lead Ad
• approximate date of submission (if available)
• advertiser/business name (if known)

This helps us process your request faster.

4. Processing of Deletion Requests

After receiving a request:

1. Techhind verifies the request details
2. The request is forwarded to the relevant advertiser/client (data owner)
3. Data is deleted from our systems where applicable
4. Confirmation is provided once completed

Deletion requests are processed within timelines required under applicable laws including the Digital Personal Data Protection Act, 2023 (India).

5. Requests Submitted Directly to Advertisers

Since Lead Ads data belongs to the advertiser:

Users may alternatively request deletion directly from the business whose advertisement they interacted with.

Techhind will assist advertisers in fulfilling such requests when required.

6. Website Contact Form Data Deletion

If you submitted information directly through:

• Techhind website contact forms
• demo request forms
• onboarding registration forms

You may request deletion by emailing:

We will process verified requests within statutory timelines.

7. WhatsApp Communication Data

If you communicated with a business through WhatsApp integrations powered by Techhind systems:

• Techhind stores messaging metadata only where required for service delivery
• message ownership remains with the business you interacted with

Deletion requests may be submitted using:

8. Identity Verification Requirement

To protect user privacy and prevent unauthorized deletion requests, Techhind may request limited information to verify identity before processing deletion requests.

9. Data Retention Exceptions

Certain data may be retained if required for:

• legal compliance
• fraud prevention
• contractual obligations
• regulatory reporting

Such retention will follow applicable law.

10. Contact for Data Deletion Requests

For all deletion-related requests:

11. Updates to This Page

Techhind may update this page periodically to reflect legal or platform policy changes.

Updates will be published on:

www.techhind.in/data-deletion